GetDataBack Pro Review: A Struggle to Get Data Back
Out of 5 Total Score
No. 14 Among all Windows solutions
GetDataBack Pro boldly claims the ability to recover all of your drive’s data. Is there merit to this statement? Or, is this merely overconfidence? We’ve rigorously tested its capabilities so you don’t have to. Check out our full review.
Small size. The program takes up very little space.
Very efficient. You don't need a powerful computer to run the program.
Scanning speed. Scan times are very fast, even for more intricate scanning methods.
Bootable version. Has bootable disk images for computers that can't be launched from the main system disk.
Byte-by-byte compressed disk copies. The program can create usual full-size byte-by-byte disk copies as well as compressed disk copies to save space.
APFS and HFS support. The program supports scanning Apple file systems on Windows.
The scanning process is not user intuitive. After the disk is scanned and you try to open the results of the found data, a new scanning process begins, which can take a very long time.
The interface is horrible. The interface is not well thought out and leaves much to be desired. Usability is out of the question. As a consequence, the interface is confusing and not clear.
Random interface changing. The program switches the interface colors randomly for some reason. The interface colors are randomly selected.
Settings get messed up. Once you've done any actions in the settings and restarted the program, all the settings are reset to their defaults.
Preview only works with a very limited set of file types. You can not preview raw photos, for example.
Confusing source selection. The tree of disks is not made in the best way and you have to guess what to choose.
No signature scanner. The program cannot find files based on their signatures. The program tries to recover only the file system. In other words, if the disk has a RAW file system, nothing is found during scanning.
Lack of automatic scanning. The program always offers 4 levels of scanning. It's up to the user to decide which one to choose. The description of the scanning methods is also confusing.
Difficult to follow the scanning results. It is very hard to find your way through the scanning results. It doesn't offer any filtering possibilities or any tools to make it easier to spot the lost data.
RAID recovery. The firm that makes the program has utilities in its suite for rebuilding RAID arrays, but they are all separate, paid applications.
Update frequency. Very seldom updated, about once per year.
No information about the company. There is no information about the creators of the program.
No disk disconnect monitoring. If the disk is reconnected during scanning or a byte-by-byte copy, there is no reaction.
No tracking of mounted disks. If there are new devices in the system, you have to restart the program to see them.
Bad APFS and EXT support. Even though the website claims to support these file systems, tests have shown that often no results will be obtained using APFS or EXT.
Cannot preview or navigate while scanning. You are unable to preview files or navigate the program during scans, unlike other tools.
Bad sector handling. The software can recognize that it takes too long to read from a disk, but it does not remember the sectors where it happens and will not let you build a map of bad sectors.
No auto-update. The program does not have a built-in auto-update feature.
By default, there is no search for deleted data. To have the program find deleted files you have to turn on the option to search for deleted files.
Tree view only. The program only displays results in a tree view. There are no other display options.
No obvious recovery. There is no button to recover found files. To recover files you have to guess what to do by right-clicking on the file you need and selecting the copy menu item.
Can't select files. No checkboxes to select files to recover. Can't recover files from different folders.
No BitLocker support. Does not support BitLocker in any way. The program always shows that nothing is found.
No session manager. There is no way to see sessions from previous device scans.
Damaged data filtering. The program can't show corrupted data in any way.
Online chat. No online support.
Hangs during APFS scanning. The program often hangs during the scanning of APFS file system partitions. You have to force exit the program via Task Manager.
Demo mode. In demo mode, it only gives you the option to preview the files, unlike its competitors which allow limited recovery up to a certain threshold.
Refunds. The company does not provide a money-back option.
False information about Windows Vista. The site presents information about support for Windows Vista. Our tests showed that it does not work on this operating system.
|Trial version available|
|Trial version limitations|
|No credit card to try|
|Money back guarantee|
The basic license for GetDataBack Pro is $79 USD. This will give you access to recover data from Windows, Apple, and Linux-based operating systems. Although it may appear relatively cheap for a recovery tool, the quality of the application quickly makes you realize that you paid too much (as we’ll discuss later).
The trial version of GetDataBack Pro only allows you to preview the files discovered by the scan, unlike other recovery tools that allow you to recover a limited amount up to a certain threshold.
GetDataBack Pro is one of many recovery products offered by Runtime Software. You also have the option of getting NAS Data Recovery, RAID Recovery, and RAID Reconstructor either individually or as part of bundles.
Discounts and coupons
15% Off Entire Purchase
Receive GetDataBack code “MAR15”. Use this code at checkout. Discount automatically applied in cart. Only valid at GetDataBack.
|Get the Deal|
10% off GetDataBack Pro
Coupon code - WELCOME10
|Get the Deal|
Have you found a better discount coupon and would like to share it with our readers? Then don’t hesitate to get in touch with us, and we’ll update this section promptly.
Developer — Runtime Software, LLC
GetDataBack Pro was developed by Runtime Software, LLC which is based in the United States.
1% 47% than avg
Reflects the share of online traffic within the niche occupied by data recovery software, based on data taken from ahrefs.com (from Google US search engine).
3700 20.3% than avg
Based on the number of brand-related search queries on Google US according to ahrefs.com.
Little is known about Runtime Software. Although the company offers a range of recovery products, it has a very small presence online, leading its products to be less popular compared to others in the industry.
1999 • 24 years on market
75-1165 Keopu Mauka Dr Holualoa, HI, 96725 United States
Runtime Software has been on the market for 23 years, developing a range of recovery products. The company has no social media presence, nor does it put a lot of effort into its marketing. As a result, it doesn’t stand out amongst the myriad of other competing data recovery tools on the market.
How We Test
In an effort to standardize the way we test the data recovery tools we review, we've developed a way of objectively analyzing each part of the recovery process. This is how our tests are broken down:
|1||Installation||We look at how easy it is to download and install the data recovery tool.|
|2||Source selection||Then, we look at how easy it is to select the virtual hard drives containing our data sets in preparation for scanning.|
|3||Scanning process||The scanning process is begun and we carefully analyze how long it takes and what sort of toll it takes on hardware.|
|4||Managing found data||The results screen is reviewed to determine how easy it is to filter through discovered data.|
|5||Recovery and post-processing||Once we're ready for recovery, we look at how easy it is to recover our files and the integrity of our data upon completion.|
This process is followed for all available scanning modes to ensure we don’t miss anything that the application has to offer. Then, we compare it against criteria that we believe every data recovery tool should meet.
The installation file for GetDataBack Pro is relatively small at just over 15 MB. Upon opening it, you're met with a clear and helpful warning that installing this software on the same drive you're recovering from could cause issues.
After opening the application, you're met with a very outdated user interface. The colors used do not complement each other, nor are they consistent with the branding used on the Runtime Software website.
Aside from the visuals, the application makes it easy for you to choose the disk you want to scan. You can choose from the list of devices to scan or use an image file. Alternatively, you can click [DRIVE] > Recover drive to see a list of your drives, as well as their names.
After selecting a drive, you'll be asked to select the file system you want to scan. Additionally, you can now choose the level of scanning you want to perform, ranging from Level 1 to Level 4 (with Level 4 being the most in-depth but slowest scan).
Scan times were very fast, even at the highest level. As the scan progresses, you have the opportunity to see what sectors are being scanned, as well as the estimated time remaining. Unfortunately, you cannot explore the application further while the scan is active.
Managing found files
Scan results are displayed in a tree view only. You can organize the results by clicking on the column headings. Files can be previewed, which is particularly useful for checking image files. In the bottom-left of the window, you can choose to show deleted files and duplicates by ticking their corresponding checkbox.
Clicking File > Search allows you to filter the results using parameters such as date and size, making it easier to find your data. However, this is as good as it gets for finding your files. Navigating a tree view can be tedious, especially if you're performing photo recovery.
Recovery and post-processing
The actual process of recovering files is confusing if you're unfamiliar with how to use the application. Unlike most recovery tools that have a clear Recover button, in GetDataBack Pro you need to right-click the file or directory and click Copy. Upon doing so, you're given the option to choose an output location. A quick reminder that recovery can only be performed with a valid license, as you can only preview your files using the free version.
After confirming recovery, everything is fairly straightforward. You will be presented with a progress bar and a real-time view of what files are being recovered.
GetDataBack Pro – Tutorials and Other Videos
Here are some useful videos you can view to better understand GetDataBack Pro's recovery process and the features it includes.
GetDataBack Pro scores a below-average Karma rating. It is not updated regularly, nor is there a changelog available to view what changes are being made to the software.
Runtime Software is also a relatively unknown company, which removes the trust factor a lot of users look for when trying new software. However, GetDataBack Pro has been on the market long enough to garner a number of reviews, which helps it stand on its own.
Support is offered through phone and email (although technical support is exclusively offered through email). The estimated response time is less than 24 hours, which is great compared to some other companies. Runtime Software also has offices in the United States and Europe.
More than 6 months
|4||Latest Windows release supported|
Nope, Windows 10 and older
|5||Genuine or clone?|
|6||Brand name popularity|
|7||Online market share|
|9||Extensive knowledge base|
Given there are other data recovery tools out there with additional features and more comprehensive recovery capabilities for a similar price, GetDataBack Pro scores below average in terms of value.
The free trial offered only allows you to preview your files, which automatically pushes some users to other software that allows for recovery up to a certain limit. Even then, the quality of recovery you’re paying for with a license doesn’t compare to other tools in the same price range.
The one redeeming quality of GetDataBack Pro is that it doesn’t use a subscription model, so you only have to pay once.
Yes (preview only)
|4||Is it free?|
Paid license is required for recovery
One time buy
|6||Unlimited recovery in full version|
|8||Commercial rights in the cheapest license|
Usability is important for an application. It ensures the user doesn’t struggle with recovery and aims to make it as quick and painless as possible. In this regard, GetDataBack Pro is sorely lacking.
For starters, the user interface is severely outdated. Not only does it use a number of contrasting colors that don’t align with its branding, but the color selection also seems to be random and serves no purpose. This leads the application to feel cheap in comparison to more appealing alternatives.
Other quality of life features, like dark mode, auto-resuming scans of failing drives, and a built-in updater are out of the question. If a drive is connected while the application is already open, you need to close it and open it again for it to appear. While it does offer the ability to sort results, options are very limited.
|1||Modern user-friendly interface|
|4||Automatic implementation of multiple appropriate scanning methods without user interaction|
|5||Auto-resuming scans of failing drives|
|6||Auto-resuming backups of failing drives|
|7||Convenient source selection on start|
|8||Convenient file-by-file preview of recoverable items|
|9||Convenient thumbnail preview of recoverable items|
|10||Mount recoverable items as disk|
|12||Multiple view modes in scan results|
|13||Hex view for recoverable items|
|14||Filter recoverable items by type|
|15||Search recoverable items by file names|
Finally, we reach arguably the most important factor: recovery performance. As much as we’d like to say GetDataBack Pro makes up for its downfalls in other areas with its impressive recovery performance, we would be lying. During our tests, we found that the application struggled to find the majority of our data.
This next section will focus on the application’s ability to recover each type of file from various partitions.
|1||Clever in-depth scan|
|The application was unable to find data on our APFS and EXT4 partitions.|
|Most data was recovered from FAT32, exFAT, and NTFS partitions. APFS scan encountered freezing.|
|3||Other types of scan|
|No signature-based scanning option.|
|Offers good device support, aside from RAID which uses a different app.|
|5||Real-life recovery challenge|
|As there is no signature-based scanning option, no files were found.|
|6||Other notable recovery features|
|Limited additional recovery features aside from byte-to-byte backups.|
GetDataBack Pro failed to recover files from our APFS and EXT4 partitions. Our FAT32 and ExFAT partitions saw some success, though the folder names were lost and root files were missing.
Our HFS+ partition saw the most success, with only four of our files not being found. Next was our NTFS partition, which also had the majority of its data recovered.
The quick scan results were less successful than that of the clever scan, with no files being recovered from our HFS+ and APFS partitions. The APFS partition scan would have been successful, but the application hangs and prevents you from viewing the results.
Most FAT32 files were recovered, despite the root folder names and files disappearing. ExFAT and NTFS partitions had the majority of their data recovered.
Other scan types
|1||The number of formats supported by deep scan|
|3||Windows shadow copies scanning|
|4||Scan for lost partitions|
|5||Recovered files' labeling|
|6||Partial file recovery|
|7||Disk images: scan and recovery|
As there is no scanning method that relies on file signatures, there are no formats supported by deep scanning. There is no support for encrypted BitLocker drives either, which is important for those who store sensitive data on protected drives. The application does have the ability to detect lost partitions, but only as part of the main scan. You can also create byte-to-byte disk images using the application.
|1||Internal and external HDD|
|2||Internal and external SSD|
|3||USB thumb drives / Classic iPods (non-iOS) / FireWire devices|
|7||Recovery from RAID1, 0, JBOD|
GetDataBack Pro can recover data from a number of devices. Internal and external hard drives and solid-state drives are supported, as well as forms of removable flash storage like USB drives and SD cards. However, there is no support for Android or iOS devices. Support for RAID recovery is offered using a different application.
Real-life recovery challenges
|1||Document formats recovery|
|2||Raw photo recovery|
|3||Video formats recovery|
Raw photo recovery
|1||3fr (Hasselblad 3F raw image)|
|2||arw (Sony alpha raw)|
|3||bmp (bitmap image file)|
|4||cr2 (Canon raw version 2)|
|5||cr3 (Canon raw version 3)|
|6||crw (Canon raw CIFF image file)|
|7||dcr (Kodak digital camera raw)|
|8||dng (digital negative lossless raw image)|
|9||CinemaDNG (Blackmagic, Penelope, Pocket)|
|10||erf (Epson raw file)|
|11||exr (high dynamic-range file format)|
|12||fff (Hasselblad raw image)|
|13||gpr (GoPro raw format)|
|14||heic (high efficiency image file format)|
|15||iiq (intelligent image quality raw Leaf, Phase One)|
|16||insp (panoramic image Insta360)|
|17||jp2 (bitmap image format JPEG 2000)|
|18||jpg (joint photographic experts group compressed image)|
|19||kdc (Kodak digital camera raw image)|
|20||mef (Mamiya raw image file)|
|21||mos (Leaf and Mamiya raw image file)|
|22||mpo (multi picture stereoscopic object file)|
|23||mrw (Konica Minolta raw image format)|
|24||nef (Nikon raw image file)|
|25||nrw (Nikon raw image file)|
|26||orf (Olympus raw format)|
|27||pef (Pentax raw image file)|
|28||raf (Fujifilm raw image file)|
|29||raw (native digital camera file)|
|30||rw2 (Panasonic LUMIX raw image file)|
|31||rwl (Leica raw image format)|
|32||sr2 (Sony raw 2 image file)|
|33||srf (Sony raw file)|
|34||srw (Samsung raw image file)|
|35||tiff (tag image file format)|
|36||x3f (Sigma camera raw picture file)|
|37||x3i (Sigma super fine detail picture file)|
GetDataBack Pro was unable to recover any raw photo file formats that are typically used by digital cameras and mobile devices.
Video formats recovery
|1||360 (GoPRO 360 degree videos)|
|2||ari (ARRI professional digital video camera)|
|3||arx (ARRI professional digital video camera)|
|4||avi (GoPRO CineForm intermediate codec)|
|5||avi (MJPG, H.264, MSMPEG4 v2 codecs)|
|6||braw (Blackmagic raw video file)|
|7||insv (Insta360 panoramic AVC H.264 video file)|
|8||insv (Insta360 panoramic HEVC HVC1 video file)|
|9||mov (Apple ProRes 422 Proxy/LT/HQ)|
|10||mov (Apple ProRes 4444 Raw/HQ)|
|11||mov (advanced video coding H.264)|
|12||mov (CineForm HD codec)|
|13||mov (HEVC, HVC1 codecs)|
|14||mp4 (advanced video coding H.264)|
|15||mp4 (HEVC, HVC1, Apple ProRes codecs)|
|16||mxf (advanced video coding H.264)|
|17||mxf (DVCPRO HD codec)|
|18||mxf (ARRI raw, Apple ProRes codecs)|
|19||mxf (XDCAM HD422, HD35 MPEG2 codecs)|
|20||r3d (Red digital camera company raw video file)|
|21||wmv (pro raw 9 codec)|
GetDataBack Pro was unable to recover any of the video formats we used in the real-life data recovery scenario.
Document formats recovery
|1||accdb (Microsoft Access 2007+ database file)|
|2||djvu (compressed image format)|
|3||doc (Microsoft Word 97 – 2003 document file)|
|4||docx (Microsoft Word 2007+ document file)|
|5||fb2 (FictionBook 2.0 File)|
|6||key (Apple Keynote)|
|7||mdb (Microsoft Access 97 - 2003 database file)|
|8||numbers (Apple Numbers)|
|9||odp (OpenOffice presentation file format)|
|10||ods (OpenDocument spreadsheet file format)|
|11||odt (OpenDocument text document file format)|
|12||pages (Apple Pages)|
|13||pdf (portable document format)|
|14||ppt (Microsoft Powerpoint 97 - 2003 presentation file)|
|15||pptx (Microsoft Powerpoint 2007+ presentation file)|
|16||rtf (rich text format)|
|17||xls (Microsoft Excel 97 - 2003 spreadsheet file)|
|18||xlsx (Microsoft Excel 2007+ spreadsheet file)|
None of the document files we used were recovered by GetDataBack Pro.
Other notable recovery features
|1||Overall non-intrusive read-only algorithms|
|3||Effectively filters out corrupted scan results|
|4||Byte-to-byte device backups|
|5||Bootable recovery drive creation|
|6||Convenient scan session management|
|7||Bad sector management|
|8||Recovery chance prediction|
|10||Disk vitals monitoring and tracking during scan|
|12||Links to in-lab recovery service for physically damaged devices|
|14||Scan free space only|
|15||Start file recovery without interrupting the scan|
|16||Preview recoverable items without interrupting the scan|
The application allows for byte-to-byte image backups and bootable recovery drive creation. It also has notably fast scan speeds.
It does not offer other useful recovery features that would otherwise complement your recovery experience, such as recovery chance prediction, active data protection, or bad sector management.
There are no extras offered with GetDataBack Pro, meaning it’s intended for data recovery only.
|1||Disk space mapping|
|2||Disk clean up|
|3||Corrupted video repair tool|
|4||Corrupted photo repair tool|
|7||Built-in disk space secure eraser|
|9||Disk surface test|
|10||Secure data shredding|
This no-frills approach may appeal to users only wanting one use out of their software, but given the cost of the application, there is little incentive to stop users from choosing other software that offers more functionality.
Frequently Asked Questions
Below we’ve answered some of the commonly asked questions surrounding GetDataBack Pro for Windows.
GetDataBack is a data recovery application developed by Runtime Software. It allows you to scan and retrieve data from your hard drive.
GetDataBack Pro uses an algorithm to scan the underlying file system of your drive for recoverable data. It then displays this data to you and allows you to choose what files you want to recover.
GetDataBack Pro can be set up in just a few clicks:
- Download the installation file from the Runtime Software website.
- Click Install. You’ll be given the option to open the application once complete.
By default, GetDataBack Pro is installed to the following path: C:\Program Files\Runtime Software\GetDataBack Pro.
Once you have GetDataBack Pro installed and open, follow these basic steps to complete a scan:
- Select the drive you want to scan.
- Select the file system you want to scan. Additionally, choose the level of scanning you want to perform at the bottom-left.
- Select the files you want to recover, then click [FILE] > Copy.
- Choose the desired output location.
Once you have scanned your drive, you will be presented with a tree view of your files. Simply select the files you want to recover, then click [FILE] > Copy. From here, you can choose where you want to recover the files.
This ultimately depends on the level of scan you perform. You can choose from Level 1 to level 4, each level being more comprehensive than the last. Generally, the scan times are quite fast in GetDataBack Pro. However, bear in mind that larger hard drives will have longer scan times.
MFT stands for Master File Table. The MFT is responsible for tracking the names, attributes, and locations of your data. It is used by GetDataBack Pro to find and locate your data for recovery.
You can recover data from NTFS partitions just like any other supported partition type. Here’s how:
- Select the drive containing the NTFS partition.
- Select the NTFS partition.
- Once the scan is complete, recover your data.
No. You can download a demo version of GetDataBack, but it only allows you to preview files, not recover them.
A license for GetDataBack Pro will cost $79 USD. Alternatively, you can buy it as part of one of the bundles on the Runtime Software website.
You can get the full version of GetDataBack by purchasing a license from the Runtime Software website.
While there’s no doubt GetDataBack Pro can recover data, it’s shadowed by the capabilities of more advanced recovery tools on the market. During our tests, the application’s performance was unsatisfactory.
There is currently no portable version available for GetDataBack Pro.
Will do ⚖️️
Out of 5 Total score
No. 14 Among all Windows solutions
Without a doubt, GetDataBack Pro has been unsatisfactory in almost every regard. It has sub-par recovery capabilities, a user interface that quickly becomes strenuous to look at, and no additional features that allow it to stand out from the crowd. We recommend looking elsewhere.Visit developer website
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Auckland, New Zealand
Jordan Jamieson-Mane is a content writer with a focus on technology-related content. He has spent much of his life studying and working with all types of technology. During his time as a writer, he has written countless articles in the field of data recovery, breaking down complex topics into articles that are easy to understand.
When he's not writing articles on data recovery, Jordan enjoys traveling the world, reading books, and building websites.
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Nikolay Lankevich has over 15 years of strong experience in various fields and platform includes Disaster Recovery, Windows XP/7. System analysis, design, application (Inter/Intranet) development, and testing. Provided technical supports on desktop and laptops on Win-XP and Macintosh for about 2000 employees.